Refund policy

Last updated: 5 September 2026

Everything we sell is digital

Every PrintySparks product is a digital template. Nothing is posted to you, and there is nothing to send back. So this policy is not about returns — it is about what happens when something goes wrong.

Your right to change your mind

Your files are available immediately after payment. When you bought, you asked for delivery to begin at once and confirmed that you understood you would lose your right to withdraw. Because of that, the statutory 14-day right of withdrawal no longer applies once delivery has begun. This follows Article 16(m) of EU Directive 2011/83/EU on consumer rights.

In plain terms: we cannot take a template back once you have it, so we do not offer refunds for a change of mind.

What that does not affect

Nothing above limits your rights if the product is faulty or is not what was described. Those rights exist under EU Directive 2019/770 on digital content, we do not try to exclude them, and we would not want to. If a template does not work, you are entitled to have it put right — and if we cannot put it right, to your money back.

That covers, for example:

  • the file will not download, or the download link is broken
  • the Canva link does not open, or does not give you the template
  • pages or files described in the listing are missing
  • the template is materially different from what the listing showed.

So tell us — we would much rather fix it

Almost every problem we see is solved in a few minutes, and it is nearly always access rather than the design itself. Email hello@printysparksdesign.com with your order number and what you are seeing. A real person answers.

If we cannot make it right, we refund you. We will not make you argue for it.

Duplicate purchases

Bought the same template twice? Email us and we will refund the duplicate. No explanation needed.

Before you contact your bank

If something has gone wrong, please give us a chance first. A chargeback takes weeks and costs us a fee, where an email usually takes minutes. We have never refused to help someone with a genuine problem.

Your statutory rights

This policy does not affect any right you have that cannot be waived under the law where you live. If you are an EU consumer you can also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr — though we would much rather hear from you directly.

Contact

Gabriel Grigorov, trading as PrintySparks
Bulgaria
hello@printysparksdesign.com